## PRIVACY POLICY

**Last Updated: 15 November 2025**

### 1. Introduction

Paton Walsh Ltd ("we", "our", "us") operates the Somerset Barn website at somersetbarn.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our booking enquiry service.

**Contact Details:**

- Business Name: Paton Walsh Ltd Company Number 12302865

- Email: somersetbarn@gmail.com

- Address: Wincanton, BA9, United Kingdom

### 2. Information We Collect

When you submit a booking enquiry through our contact form, we collect:

- Your name

- Email address

- Phone number (if provided)

- Preferred check-in and check-out dates

- Number of guests

- Any message or special requests you include

We also automatically collect:

- Browser type and version

- Device information

- IP address

- Pages visited and time spent on our site

- Referring website

### 3. How We Use Your Information

We use your personal information to:

- Process and respond to your booking enquiries

- Communicate about your reservation

- Send booking confirmations and relevant information about your stay

- Comply with legal obligations (tax records, disputes)

- Improve our website and services

**Legal Basis (GDPR):**

- Contractual necessity (processing your booking)

- Legitimate interests (improving our services)

- Legal obligation (tax and financial records)

### 4. Data Retention

We retain your information for:

- **Active enquiries:** Until 3 months after your proposed stay date

- **Completed bookings:** 6 years from check-out (UK tax requirement)

- **Declined/cancelled enquiries:** 1 year for record-keeping

- **Website analytics:** 26 months (Google Analytics standard)

You can request earlier deletion by contacting us at somersetbarn@gmail.com.

### 5. How We Protect Your Data

We implement appropriate security measures including:

- Secure email transmission

- Limited access to personal data (only necessary personnel)

- Regular security reviews

- Secure storage systems provided by our hosting platform (Framer)

We do not store payment card details. All payment processing is handled through secure third-party payment providers.

### 6. Third-Party Services

We use the following third-party services that may process your data:

**Framer (Website Hosting)**

- Purpose: Website hosting and form processing

- Data processed: Contact form submissions

- Privacy policy: framer.com/privacy

**Google Analytics (Optional - if you enable it)**

- Purpose: Website traffic analysis

- Data processed: Anonymous usage statistics

- Privacy policy: policies.google.com/privacy

We do not sell, rent, or share your personal information with third parties for marketing purposes.

### 7. Cookies

Our website uses cookies to:

- Remember your preferences

- Analyze website traffic and usage

- Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

**Types of cookies we use:**

- **Essential cookies:** Necessary for website operation

- **Analytics cookies:** Help us understand how visitors use our site (optional, requires consent)

### 8. Your Rights Under GDPR

You have the right to:

- **Access:** Request a copy of your personal data

- **Rectification:** Correct inaccurate information

- **Erasure:** Request deletion of your data (subject to legal obligations)

- **Restriction:** Limit how we process your data

- **Portability:** Receive your data in a portable format

- **Object:** Object to processing based on legitimate interests

- **Withdraw consent:** Withdraw consent at any time (where consent is the legal basis)

To exercise these rights, contact us at somersetbarn@gmail.com. We will respond within 30 days.

### 9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

### 10. International Transfers

Your data is stored within the United Kingdom and European Economic Area. We do not transfer data outside these regions.

### 11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

### 12. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

- Website: ico.org.uk

- Phone: 0303 123 1113

### 13. Contact Us

For any privacy-related questions or requests:

- Email: somersetbarn@gmail.com

- Address: Paton Walsh Ltd, Wincanton, BA9, United Kingdom

---

## TERMS & CONDITIONS

**Last Updated: 15 November 2025**

### 1. Introduction

These Terms & Conditions ("Terms") govern your booking and stay at Somerset Barn, operated by Paton Walsh Ltd ("we", "our", "us"). By making a booking enquiry or reservation, you agree to these Terms.

**Contact Details:**

- Business Name: Paton Walsh Ltd Company Number 12302865

- Email: somersetbarn@gmail.com

- Address: Wincanton, BA9, United Kingdom

### 2. Booking Process

**2.1 Enquiries**

- Booking enquiries submitted through our website are not confirmed bookings

- We will respond to enquiries within 48 hours

- Availability is subject to confirmation

**2.2 Confirmation**

- A booking is only confirmed when we send written confirmation via email

- Confirmation includes booking details, payment schedule, and house rules

**2.3 Guest Capacity**

- Maximum occupancy: 2 guests

- This limit is strictly enforced

- Additional guests are not permitted under any circumstances

**2.4 Minimum Stay**

- 3-night minimum stay applies to all bookings

- Exceptions may be made at our sole discretion

### 3. Pricing & Payment

**3.1 Rates**

- Weekdays (Sunday-Thursday): £280 per night

- Weekends (Friday-Saturday): £320 per night

- Christmas period (December 23-26): £420 per night

- New Year period (December 28-January 1): £450 per night

- Cleaning fee: £120 per stay (non-refundable)

All prices are in GBP and include VAT where applicable.

**3.2 Payment Schedule**

- 50% deposit due at time of booking

- Remaining 50% due 14 days before check-in

- Payment by bank transfer or other agreed method

- Booking is not secured until deposit is received

**3.3 Late Payment**

- Failure to pay the balance 14 days before arrival may result in booking cancellation

- Deposit will be forfeited if balance is not paid on time

### 4. Cancellation Policy

**4.1 Guest Cancellations**

- **14+ days before check-in:** Full refund of all payments

- **Within 14 days of check-in:** No refund; full booking amount is due

- Cancellations must be made in writing via email to somersetbarn@gmail.com

**4.2 Host Cancellations**

- If we must cancel your booking, we will provide full refund of all payments

- We will make reasonable efforts to provide advance notice

- We are not liable for any consequential losses or expenses

### 5. Check-In & Check-Out

**5.1 Times**

- Check-in: From 2:00 PM

- Check-out: By 12:00 PM (noon)

**5.2 Early/Late Requests**

- Early check-in or late check-out may be available by prior arrangement

- Subject to availability and potential additional charges

- Must be requested at least 48 hours in advance

**5.3 Access**

- Access instructions will be provided 24 hours before check-in

- You are responsible for securing the property during your stay

### 6. Security & Damages

**6.1 Property Condition**

- Guests must treat the property with care and respect

- Report any damage or issues immediately to somersetbarn@gmail.com

**6.2 Damage Liability**

- Guests are liable for any damage, breakages, or losses during their stay

- Damage costs will be assessed and invoiced after check-out

- We reserve the right to charge for professional cleaning if property is left in unacceptable condition

**6.3 Security Deposit**

- Security deposit terms will be communicated at time of booking

- Held to cover potential damage or excessive cleaning requirements

- Refunded within 7 days of check-out if no issues arise

### 7. House Rules

Guests must comply with the following rules:

**7.1 Prohibited Activities**

- No smoking or vaping anywhere on the property (inside or outside)

- No pets or animals of any kind

- No parties, events, or gatherings

- No illegal activities

- No excessive noise between 10:00 PM and 8:00 AM

**7.2 Guest Responsibilities**

- Maximum 2 guests at all times (no visitors)

- Dispose of rubbish appropriately

- Report any maintenance issues promptly

- Respect neighboring properties

- Follow all instructions provided in the welcome guide

**7.3 Breach of Rules**

- Violation of house rules may result in immediate eviction without refund

- Additional cleaning or damage charges may apply

### 8. Liability & Insurance

**8.1 Our Liability**

- We maintain appropriate insurance for the property

- We are not liable for loss or damage to guests' personal belongings

- We are not liable for any injury, loss, or damage except where caused by our negligence

**8.2 Guest Insurance**

- We strongly recommend guests obtain travel insurance

- Insurance should cover cancellation, personal belongings, and liability

- We are not responsible for losses that insurance would typically cover

**8.3 Force Majeure**

- We are not liable for failure to perform obligations due to circumstances beyond our control

- This includes natural disasters, government restrictions, pandemic measures, etc.

- In such cases, we will work with guests to reschedule or provide appropriate refunds

### 9. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy, available at somersetbarn.com/privacy-policy.

By making a booking, you consent to us processing your personal data as described in our Privacy Policy.

### 10. Modifications to Booking

**10.1 Guest-Initiated Changes**

- Requests to modify dates must be made in writing

- Subject to availability

- May incur additional charges if new dates have higher rates

- Changes within 14 days of check-in are subject to cancellation policy

**10.2 Host-Initiated Changes**

- We reserve the right to modify or cancel bookings in exceptional circumstances

- Full refund provided if we cannot provide suitable alternative dates

- Not liable for consequential losses

### 11. Complaints & Disputes

**11.1 Complaints**

- Report any issues during your stay immediately to somersetbarn@gmail.com

- We will make reasonable efforts to resolve issues promptly

- Complaints made after check-out may not be eligible for compensation

**11.2 Dispute Resolution**

- We aim to resolve disputes amicably through direct communication

- If unresolved, disputes will be handled under English law

- Legal jurisdiction: Courts of England and Wales

### 12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

### 13. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Paton Walsh Ltd regarding your booking and stay at Somerset Barn.

### 14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

### 15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Bookings made before changes take effect will be governed by the Terms in place at the time of booking.

### 16. Contact Information

For questions about these Terms:

- Email: somersetbarn@gmail.com

- Address: Paton Walsh Ltd, Wincanton, BA9, United Kingdom

**By making a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.**